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| Shopping/Ordering |
| | Do you have a catalogue? |
| | Do you have a showroom? |
| | Do you have a minimum order amount? |
| | I did not receive an order confirmation. Did you receive my order? |
| | Can I order via phone or email? |
| | I forgot to order an item. Can it still be added to my order? |
| | My shopping cart remains empty. Do you have a solution? |
| | I can't see any pictures on your website. Do you have a solution? |
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| Assortment/Stock |
| | Are all items nickelfree? |
| | I cannot find a previously ordered item anymore. Will it come back? |
| | Are the metal items and the Padora-style items made of silver? |
| | On the website I see an item that is 'Temporary out of stock'. When do you expect it again? |
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| Payment |
| | What account number can I use in Germany? |
| | What account number can I use within The Netherlands? |
| | What account number can I use outside The Netherlands? |
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| Costs/Countries |
| | What are the shipping and handling costs for my country? |
| | Do you ship to all countries? |
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| Delivery/Orders |
| | Do you send an email when the order is dispatched? |
| | Do you also ship with courier services like DHL, UPS or TNT Express? |
| | Has my order already been dispatched? |
| | What does 'Telephone on package' mean? |
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| Other |
| | Do you also sell to private persons? |
| | Can Customer Service be reached in French or Spanish? |
| | What does 'Telephone on package' mean? |
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| Do you have a catalogue? |
| | No, we do not have a catalogue. All our items can be found on the website. |
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| Do you have a showroom? |
| | No, we do not have a showroom. All our items can only be ordered via the website. |
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| Are all items nickelfree? |
| | Yes, all items are nickelfree. |
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| I cannot find a previously ordered item anymore. Will it come back? |
| | When an item cannot be found on the website anymore, it has been removed from the assortment. It cannot be ordered anymore. |
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| Do you have a minimum order amount? |
| | Yes, the minimum order amount is EUR 50,00 excluding VAT and excluding shipping and handling costs. |
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| What are the shipping and handling costs for my country? |
| | You can check the shipping and handling costs for your country here. |
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| Do you ship to all countries? |
| | No, we do not ship to all countries. Click here for an overview of countries where we deliver. |
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| Do you send an email when the order is dispatched? |
| | Yes. When the order is dispatched, you will receive an email at the end of the day so you know the order has been sent. |
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| I did not receive an order confirmation. Did you receive my order? |
| | As soon as you placed your order, an email is automatically sent to confirm the order. If you do not receive this confirmation email within a few minutes, it is advised to contact customer service as soon as possible. We can let you know if the order was received or not. |
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| Do you also sell to private persons? |
| | No, we do not sell to private persons. |
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| Can I order via phone or email? |
| | No. It is only possible to place and confirm an order via the website. Orders placed via telephone, fax or email cannot be processed. |
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| I forgot to order an item. Can it still be added to my order? |
| | It depends. The best thing to do is to contact Customer Service. When your order has already been processed, it cannot be modified anymore. When your order has not yet been processed, an item can often still be added. |
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| My shopping cart remains empty. Do you have a solution? |
| | The problem could be due to a "cookie" problem. The shopping cart is (as in most other sites) stored in so called cookies. This is a piece of information that is stored at its own pc. There is no harm and it is removed automatically by the browser. It is possible the cookie-settings in the browser are "too strict" to be able to store the shopping cart.
You could try the following in your browser (e.g. Internet Explorer):
- go to menu Extra || Internet Options
- click tabpage Privacy
- click button Websites
- enter www.snowfall-beads.com in the field
- click button Allow (the name of the website appears below)
- click button OK (the window closes)
- click button OK (the other window also closes, you're back in the browser)
- close ALL windows of your browser
- open a browser window, enter www.snowfall-beads.com and try again
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| I can't see any pictures on your website. Do you have a solution? |
| | The problem could be because of the use of a "Firewall". Most Firewalls have the option to suppress advertisements. Sometimes this also causes pictures to be regarded as advertisements and are therefore not shown.
If you are using a Firewall, you may do the following:
- turn off the option to suppress advertisements in teh Firewall (the Firewall itself can continue to work normally)
- close all windows of your browser (e.g. Internet Explorer)
- open the browser again and see if the pictures are visible now
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| Are the metal items and the Padora-style items made of silver? |
| | No. Only items in group 925 silver that have the text 925 silver in their description, are made of 925 silver. All other items are not. |
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| Do you also ship with courier services like DHL, UPS or TNT Express? |
| | No. We deliver only by regular postal service. We do choose the fastest version of shipment though (Pririoty). |
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| On the website I see an item that is 'Temporary out of stock'. When do you expect it again? |
| | You can send an email to the Customer Service. Please list the item number involved. |
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| Can Customer Service be reached in French or Spanish? |
| | No. Customer Service can only answer phone and email in Dutch, English and German. |
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| Has my order already been dispatched? |
| | We dispatched orders as soon as possible after we receive the payment. In busy times, it can sometimes be one day after before the order can be dispatched. You recieve an email automatically at the end of the day on which we dispatch your order. |
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| What does 'Telephone on package' mean? |
| | When you select this option in your Account data, the phone number will be automatically written on the package. This help to get a quick delivery. |
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| What account number can I use in Germany? |
| | The account data for our Deutsche Bank account:
Konto: 0137943
BLZ: 28570024
Kontoinhaber: Snowfall BV (Schagen, Niederlande)
Deutsche Bank (Leer) |
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| What account number can I use within The Netherlands? |
| | Our account data:
Account number: 11.18.35.984 (Rabobank)
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| What account number can I use outside The Netherlands? |
| | Our IBAN account data:
Account number: NL50 RABO 0111 8359 84
BIC/SWIFT: RABONL2U
Account holder: Snowfall BV (Schagen, The Netherlands)
Bank: Rabobank (Utrecht, The Netherlands)
Bank costs from:
EUR-accounts: SHA (EuroBasis)
Non-EUR accounts: OUR (EuroPlus) |
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